Exchanges

• We do not exchange items, but we gladly take returns.
• Please follow the return instructions below, and place a new order for the item(s) you would like.

Return Restrictions

• Most purchases may be returned for a full refund (excluding shipping charges).
• Items must be returned in their original conditions and packaging, all tags still attached. White shirts, Tights and Pantyhose may NOT be returned if they were taken out of the package.
• Seasonal items must be returned within 48 hours.
• For orders that were shipped, the 48 hours begin upon delivery of your package to the shipping address you submitted, as per your tracking number. You must hand over the return package to postal within the 48 hours. 
• Orders that were submitted for "in store pickup" have 48 hours from when the "ready for pickup" email was sent.
• Sale items and custom orders are NOT returnable.
• When returning an order that had been placed with free shipping, and you keep less than $99 worth, we deduct the amount it cost us to ship it you from your refund.
• Items that are returned and violate the above conditions will either be accepted with a 50% restocking fee, or be donated to charity at our discretion.
• Please keep record of the tracking number even if using a label provided by us as they are created in bulk.

Return Process

• You do not need authorization to send back a return.
• All orders come with a return label.
• Place all items you are returning in a box or shipping bag.
• Attach the included label.
• Please fill out your return address, and write your order number below the tracking number
• You may use 1 return label to return items from multiple orders in the same package
• Package can be given to your local post office, mailman or mailbox
• Using this label will incur a shipping charge with a flat rate of $8.95, except if coming from TX, CA, and FL. Returns from said states must be weighed upon arrival. Cost will be determined by USPS.

If you'd like to use your own shipping method;

• Ship out your package using a trackable method. We are not responsible for lost packages.
• Please include your order number or name, address, phone number in the package
• Packages should be shipped to:
• Double Header LLC
• 5620 1St Ave 2C
• Brooklyn, NY 11220

If you have any questions, please contact us at

hello@doubleheaderusa.com