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Shipping & Returns

Returns and Exchanges

 

Exchanges

  • We do not exchange items.
  • Please follow the return instructions below, and place a new order for the item(s) you would like.

Return Restrictions

  • Most purchases may be returned for a full refund (excluding shipping charges).
  • Items must be returned in their original conditions and packaging, all tags still attached. White shirts, Tights and Pantyhoses may NOT be returned if they were taken out of the package.
  • Seasonal items must be returned within 7 days.
  • For orders that were shipped, the 7 days begin upon delivery of your package to the shipping address you submitted, as per your tracking number. Your order needs to arrive back in our store within the 7 days.
  • Orders that were submitted for "in store pickup" have 7 days from when the "ready for pickup" email was sent.
  • Sale items and custom orders are NOT returnable.
  • When returning an order that had been placed with free shipping, and you keep less than $50 worth, we refund you less our original shipping cost.
  • Items that are returned and violate the above conditions will either be accepted with a 50% restocking fee, or be donated to charity at our discretion.

Return Process

  • You do not need authorization to send back a return.
  • If your order contains items that are allowed to be returned, a return label will be included in your package.
  • Place all items you are returning in a box or shipping bag.
  • Attach the included label.
  • Please fill out your return address, and write your order number below the tracking number
  • You may use 1 return label to return items from multiple orders in the same package
  • Package can be given to your local post office, mailman or mailbox
  • Using this label will incur a shipping charge. Cost will be based upon USPS shipping rates when the package arrives at our location.
  • If your item was marked “free return shipping”, there will be no charge for using this label.

If you'd like to use your own shipping method;

  • Ship out your package using a trackable method. We are not responsible for lost packages.
  • Please include your order number or name, address, phone number in the package
  • Packages should be shipped to:
    • Double Header LLC
    • 21 Lenox Road
    • Brooklyn, NY 11226

If you have any questions, please contact us at

hello@doubleheaderusa.com