FAQs/Maps

• If you don’t have something on the website, can I get it from the store?

Our website reflects what our stores carry. If our website does not have the item you are looking for, it will be unavailable in our stores as well.

Shipping Q’s & A’s:

 

• How long does it take to ship a package?

Depending on where you live, it can take from two days to up to one week for your package to be delivered.

 

• What is the shipping status of my order?

You are provided a tracking number when receiving your shipping confirmation email so you can always refer to it when following your package.

 

• Where can I find my tracking number/information?

You are provided a tracking number when receiving your shipping confirmation email so you can always refer to it when following your package.

 

• Do you ship internationally?

We currently do not ship outside the U.S.

 

• What happens if my package gets lost?

We kindly ask to wait two weeks from the day that it was shipped. The postal service usually corrects itself but in the case it does please contact us.

 

• My tracking number says my package has been delivered but I never got it.

We are not responsible for packages that have been marked as delivered by the postal service. Please contact the postal service to file a claim.

 

• Is there a minimum for free shipping?

All orders $99 or more qualify for free shipping!

 

• Which shipping services do you use?

We use USPS and UPS. You may choose upon checking out.

 

 

Pick up Q’s & A’s

 

• What is the “pick up option”?

This is an option that allows you to pick up your order from any of our locations. There is no shipping fee included in the ‘pick up’ option.

 

• How long does it take for a pick up order to be ready?

It typically takes 24 - 48 hours to put together your order.

 

• Where do I find the ‘pick up’ option?

You will find it upon checking out.

 

• How can I change my pick up location?

Please contact us to make this change. 

 

• How do I know when my order is ready for pick up?

You will receive a phone call when your order is ready for pick up! Please provide a phone number where we can best reach you.

 

 

Orders

 

• How can I make changes to my order?

 You may make changes to your order if we have not begun processing it. Please call in ASAP to make any changes.

Because we may begin processing your order immediately, it may not be possible to modify existing orders. We recommend that you cancel your order and create a new one in such a case.

 

• How can I add items to my order?

You may add to your order if we have not begun processing it. Please call in ASAP to make any edits. If we started processing your order, we recommend placing a new order. To avoid paying extra shipping costs, please contact us ASAP so we may merge your orders. 

 

• How can I cancel my order?

Please contact us ASAP to have your order canceled.

Return Based Q’s & A’s

 

• Do you provide a return shipping label?

  We do! Every order comes with a return label. In the case it does not, provided below is a link to generate your own return label. Just fill in your information and print!

Create Return Label 

• How long do I have to return something?

There are three categories that determines a product’s qualification for return which you can also find on the product page of every item:

1. Year round- May be returned any time during the year as long as it is in new condition with all original tags attached to it.

2. Seasonal- May be returned 48 hours from the day you received the product to any of our locations or postal service for online orders.

3. Sale- All sale items are final sale as displayed on the product page of any sale item.

 

• How do I know if an item is final sale/non-returnable?

The product page of all sale items has displayed on it in red:

“ Final Sale: May not be returned or exchanged. “

 

• What happens if I send back a non-returnable item?

You will receive a phone call/email that a non-returnable item was sent back. You will be presented with two options:

1. You may have the item/s sent back to you while also covering its shipping cost.

2. You may forward it towards our donation movement.

 

• Do I have to pay for return shipping?

Yes. Cost depends on the weight of the returned package starting from $6.95.

• How do I know if you’ve received my returned package?

You will see your refund show up in your back account. Processing takes a few days, depending on your bank.

Custom Based Q’s & A’s

 

• How long does it take to personalize an item?

We kindly ask for two weeks. Though the average time is one week. We have a rush option available for an additional $5 that will expedite your order. Rush orders take three to four days to fulfill. This option is not available on the website, please call in to have your order rushed. 

• What can be personalized?

Anything from our website can be personalized! You can even bring your own item/s to be personalized.

• Can I bring in my own _______ to have personalized?

Yes! 

• What if it came out wrong?

Please contact us so we may rectify any error done on our part.

 

• Can I use a Hebrew font for English letters?(plus vice versa) 

No, fonts are only for the language they are displayed as. 

 

 

Faulty Items Q’s & A’s

 

• How can I get a replacement for a product that came defected/ripped/holes/stained?

Please contact us so we may send a replacement or issue a refund.

• What do I do if I got an incorrect/extra item?

Please contact us so we may rectify any error done on our part. 

 

• The item I ordered based on the size chart does not fit me. 

Please contact us so we may resolve any issue you may be experiencing.