Frequently Asked Questions

How do I know if my order went through?

You will receive a confirmation of your order at the conclusion of the order process. You will also receive an order confirmation email upon placing your order. When your order ships, you will also receive an email notification with tracking number (when available). You can track your package with the link in the email.



Can I place multiple orders using the same promotion code?

Promotions are limited to 1 per family/address. Multiple orders placed with the same promotion code will be combined and processed with only a single promotion applied.



Why doesn't my tracking number work?

Sometimes, the shipping carriers take up to 24 hours to display tracking information on the web. If you still have any questions, feel free to contact us by e-mail or phone.



How long will it take to receive my order?

Orders will generally be shipped within 2 business days. Transit time depends on the shipping carrier but generally may take up to an additional 4 - 6 business days to receive.



On which items will I be charged sales tax?

Sales tax will be charged on orders in the state of NY and varies by product.



If you have any further questions, feel free to contact our website department by email or phone.
One of our sales representatives will be happy to assist you.