Customer Service

You can call our web department at (718) 374-5425

We are open:

Monday - Thursday
11:00 AM - 6:00PM (EST)

You can email us at Orders@doubleheaderusa.com

Closed Friday, Saturday, Sunday & Holidays



-How do i know if my order went through?
You will receive a confirmation email after your order is complete.
When your order ships you will receive an email confirmation with your tracking number.
You can track your package with the link in the email.

-Can i place multiple orders using the same promotion code?
Promotions are limited to 1 per family/address.
Multiple orders placed with the same promotion code will be combined and processed with only a single promotion applied.

-Why doesn't my tracking number work?
It takes the shipping carriers 24 hours to display tracking information.

-How long will it take to receive my order?
Orders are generally shipped within 2 business days. Transit time depends on the shipping carrier.
It generally takes an additional 4-7 Business days for your order to arrive.

***If you have any further questions, feel free to contact our website department by email or phone.
One of our sales representatives will be happy to assist you.

Store Contact Info:
Phone: 718-438-4625
Address: 129 Ditmas Ave
Brooklyn, NY 11218

Hours: Sunday - Thursday 10:00AM - 7:00PM (EST)
Friday 10:00AM - 1:00PM (EST)
*Closed Saturday